sgm777 Privacy Policy

1. Introduction

sgm777 ("we", "us", "our") is committed to protecting the privacy and personal data of every user of the Platform. This Privacy Policy describes how sgm777 collects, processes, stores, shares, and protects personal information obtained when you register an Account, place a bet, make a deposit, access the Website, or otherwise use any of our services.

By accessing or using the sgm777 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform and contact our support team to close your Account.

2. Personal Data We Collect

sgm777 collects only the minimum personal data necessary to provide our services, ensure account security, comply with legal obligations, and prevent fraud. We collect the following categories of personal information:

2.1 Identity and Account Information

• Full legal name as it appears on your official identification documents.
• Date of birth (required for age verification and compliance with the 21+ policy).
• Valid email address used for account registration, notifications, and correspondence.
• Mobile phone number used for account verification and security alerts.
• Residential address (complete address, including city and province).
• Username and password (stored in encrypted form).

2.2 Identity Verification (KYC) Documents

To comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we collect copies of government-issued identification, including:

• Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's license.
• Proof of address documentation (utility bills, bank statements) where required.
• Payment method verification documents showing account holder details.

These documents are stored securely with restricted access and are only used for identity verification, fraud prevention, and legal compliance purposes.

2.3 Financial Transaction Information

• Deposit and withdrawal amounts and timestamps.
• Bank account numbers and e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) used for transactions.
• Betting and gaming history, including wagers placed, odds, results, and game play records.
• Transaction reference numbers for auditing purposes.

2.4 Technical and Usage Data

sgm777 automatically collects certain technical information when you access the Platform, including:

• IP address and geolocation data derived from your IP address.
• Device type, operating system, browser type, and browser version.
• Pages visited, time spent on the Platform, and click patterns.
• Cookies, local storage, and similar tracking technologies.
• Log data including access times and error reports.

3. How We Use Your Personal Data

sgm777 processes your personal data for the following legitimate business and legal purposes:

• Account management: To create, manage, and maintain your sgm777 Account, including verifying your identity and age.
• Transaction processing: To process deposits and withdrawals made through BCA, BRI, BNI, Mandiri, and other supported Indonesian banks and e-wallets.
• Age verification: To ensure you meet the minimum 21 years of age requirement and to prevent underage gambling.
• Fraud prevention and AML compliance: To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other illegal or prohibited activities.
• Betting and gaming services: To process and settle bets, deliver game outcomes, award winnings, and maintain gaming history records.
• Customer support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Communications: To send you transactional notifications (deposit/withdrawal confirmations, bet settlement notices) and, where you have consented, promotional marketing communications.
• Legal compliance: To comply with applicable laws, regulations, court orders, and requests from relevant authorities.
• Platform improvement: To analyze usage patterns and improve the functionality, security, and user experience of the Platform.

4. Legal Basis for Processing

sgm777 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to perform the user agreement and provide the betting and gaming services you have requested.
• Legal obligation: Processing necessary to comply with applicable anti-money laundering, KYC, and gaming regulatory requirements.
• Legitimate interest: Processing necessary to protect the Platform's integrity, prevent fraud, and ensure account security, where such interests are not overridden by your fundamental rights.
• Consent: Processing of data for marketing communications and optional services, where you have given explicit consent.

5. Cookies and Tracking Technologies

sgm777 uses cookies and similar technologies to enhance your experience, including:

• Essential cookies: Necessary for the Platform to function, including authentication, session management, and security.
• Functional cookies: Used to remember your preferences and improve site usability.
• Analytics cookies: Used to collect aggregated, anonymized data on how the Platform is used, helping us improve performance.
• Advertising cookies: Where applicable, used for marketing purposes, subject to your consent.

You may control or disable cookies through your browser settings. However, disabling essential cookies may impair or prevent access to certain Platform features and services.

6. Sharing and Disclosure of Personal Data

sgm777 does not sell, rent, or trade your personal data to any third party. We may share your personal data only in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals through local Indonesian banks and e-wallet providers, including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay.
• Game software providers: To deliver certified casino games, live dealer content, and game results, where necessary to process your play session.
• Identity and fraud verification providers: To verify KYC documents, detect fraud, and conduct age/identity checks.
• Regulatory authorities: Where legally required, to comply with court orders, lawful requests, or applicable gaming regulations.
• Professional advisers: Including auditors, legal counsel, and consultants, where necessary for our operations.
• Corporate restructuring: In the event of a merger, acquisition, or transfer of assets, your data may be transferred to the successor entity under the same privacy commitments.

All third-party processors are contractually bound to protect your data and may only process it on our documented instructions. Any transfer of personal data outside Indonesia is subject to appropriate safeguards.

7. Data Retention

sgm777 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. Specifically:

• Account data: Retained for the duration of your active Account and for a reasonable period after closure to address any legal, tax, or regulatory obligations.
• Transaction records: Retained for a minimum of 5 years in accordance with AML and anti-fraud regulations.
• KYC documents: Retained for a minimum of 5 years from the date of Account closure, as required by applicable regulations.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

8. Data Security Measures

sgm777 employs industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and sgm777 servers is encrypted in transit.
• Encrypted storage: Sensitive personal data and passwords are stored using strong encryption algorithms.
• Two-Factor Authentication (2FA): Available to all Users to add an additional security layer to account login.
• Access controls: Strict role-based access so that only authorized personnel can access personal data.
• Network security: Firewalls, intrusion detection systems, and continuous monitoring of server infrastructure.
• Regular security audits: Independent penetration testing and vulnerability assessments of the Platform.
• Data minimization: We collect only the data we genuinely require to provide our services.

9. Your Rights Regarding Your Personal Data

As a data subject, you have the following rights in relation to your personal data held by sgm777:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to legal obligations that may require retention.
• Right to restrict processing: You may request that we limit how your data is processed in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interest, including marketing communications.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
• Right to lodge a complaint: You may lodge a complaint with your local data protection authority if you believe your data rights have been violated.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within 7 business days and require identity verification before processing any data request.

10. Children's Privacy

sgm777 is strictly restricted to individuals aged 21 years and older. We do not knowingly collect personal data from anyone under 21. If we become aware that we have collected data from an individual under 21, we will promptly delete such data and suspend the corresponding Account. If you believe a minor has accessed the Platform or provided personal data, please contact us immediately.

11. International Data Transfers

sgm777 operates as an internationally licensed and regulated platform. Your personal data may be processed in countries other than Indonesia. Where data is transferred across borders, we ensure that adequate safeguards are in place to protect your data, including standard cont ractual clauses, data processing agreements, and other legally recognized transfer mechanisms. We apply the same data protection standards to cross-border transfers as we apply within Indonesia.

12. Third-Party Links and Services

The sgm777 Platform may contain references to third-party service providers such as game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) and payment processors. While these providers operate under their own privacy policies and data protection frameworks, sgm777 takes reasonable steps to ensure they maintain appropriate data security standards. We are not responsible for the privacy practices of any third-party service once data has been transmitted to them for the sole purpose of processing your transaction or game session.

13. Marketing Communications

sgm777 may send you promotional communications about bonuses, new games, seasonal offers, and platform updates. You will only receive marketing communications if you have explicitly opted in during registration or at a later point. You may withdraw your consent and opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email.
• Updating your communication preferences in your Account settings.
• Contacting our support team at [email protected].

Opting out of marketing communications does not affect transactional notifications such as deposit confirmations, withdrawal status updates, and bet settlement notices — these are essential to providing our services and cannot be disabled.

14. Changes to This Privacy Policy

sgm777 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered Users via email and update the "Last Updated" date at the top of this document. Your continued use of the Platform following such notification constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the sgm777 Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 through the sgm777 Platform
• Response Time: We aim to respond to all privacy-related inquiries within 7 business days (WIB, UTC+7)

By using the sgm777 Platform, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.